Welcome to SONALHUOSE LLC! We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, please refer to our Returns Policy below for guidance on how to return or exchange items.
1. Eligibility for Returns
- Timeframe: You may return items within 30 days from the date of delivery.
- Condition: Items must be returned in their original condition, including tags and packaging. They should be unworn, unwashed, and free from any signs of use or damage.
2. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Sale or clearance items
- Items marked as non-returnable on the product page
- Personalized or custom-made items
3. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Email us at [email protected] to request a Return Authorization Number (RA#). Include your order number, the item(s) you wish to return, and the reason for the return.
- Prepare the Package: Pack the item(s) securely in the original packaging, including all tags and accessories.
- Return Shipping: Ship the package to the following address:SONALHUOSE LLC
7895 Piermont Dr NE
Albuquerque, NM 87186
USAPlease use a trackable shipping service to ensure your return is received. We are not responsible for items lost or damaged in transit.
4. Refunds and Exchanges
- Refunds: Once we receive and inspect your return, we will process a refund to your original payment method. Please allow 7-10 business days for the refund to appear in your account.
- Exchanges: If you wish to exchange an item for a different size or color, please return the original item and place a new order on our website. Exchanges are subject to product availability.
5. Return Shipping Costs
- Return Shipping: Customers are responsible for return shipping costs, except in cases where the item was received damaged or incorrect. In such cases, we will provide a prepaid return label.
- Original Shipping Fees: Shipping fees from the original order are non-refundable.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at [email protected] within 7 days of delivery. Provide your order number, a description of the issue, and photos of the damaged or incorrect item. We will assist you in resolving the issue, including providing a replacement or refund as necessary.
7. Contact Us
For any questions or concerns regarding returns, please contact our customer service team:
- Email: [email protected]
- Phone: +1 352 568 4593
- Address: 7895 Piermont Dr NE, Albuquerque, NM 87186, USA
Thank you for shopping with SONALHUOSE LLC. We value your business and are here to help ensure your satisfaction!
Sincerely,
The SONALHUOSE LLC Team